Harvard University Staff Assistant III in Cambridge, Massachusetts

42946BRAuto req ID:42946BRLocation:USA - MA - Cambridge Business Title:Staff Assistant IIISub-Unit:------------ Salary Grade:053Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:Three years of administrative experience required. Education beyond high school may count towards experience. Additional Qualifications:BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone, willingness to \"go the extra mile.\" Flexible team player with positive attitude and excellent problem-solving skills. Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required. Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team. Must be able to function at a high level in a public, shared, workspace. Excellent computer and web navigation skills required. Strong knowledge of MS Office applications, specifically MS Word and Excel. Harvard experience preferred.

Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs. Additional Information:All applicants must submit a cover letter and resume with their application in order to be considered.

All formal written offers will be made by FAS Human Resources.Department:Office of Career ServicesPre-Employment Screening:Identity Schedule:Monday - Friday, 9 am - 5pm with flexibility to work 10 am - 6pm.Job Function:Faculty & Student Services Duties & Responsibilities:Serves as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs and events, career fairs and employer events of the office. Delivers quality customer service by providing accurate information and personalized assistance in a high volume environment in person, via e-mail, and over the phone; creates a warm, welcoming environment. Greets all visitors and callers, identifies needs, assists in using resources, and refers to appropriate OCS programs and events. Stays informed and up to date of all current OCS programs, events and resources. Interprets and carries out office policies. Helps students and alumni access and use electronic OCS resources, including online platforms. Works with the employer relations team to process and maintain internships and job opportunities in appropriate databases. Ensures a timely and accurate flow of communication among staff as well as between staff and students, employers, and visitors. Performs office administrative support and other duties as assigned. Participates in full range of office-wide events including open houses, professional development workshops, intra- and inter-department and college-wide meetings.

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.