Travelers Operations Support Specialist in Hartford, Connecticut
Operations Support Specialist
Primary Job Duties & Responsibilities:
(May include all or the majority but not limited to these components) Appoint and Terminate agency and producer relationships with Travelers. Maintain agency demographic information. Research, validate and update agency and producer license information to ensure compliance of Travelers agents and producers. Basic research and analysis to respond to customer inquiries. Maintain basic understanding and knowledge of state rules and regulatory requirements for all states. General understanding of agency structures and producer relationships. Effectively communicate with external customers and internal stakeholders and partners. Answer toll-free line and escalate customer inquiries to experienced teammate or management team as appropriate. Other duties as assigned including but not limited to: Basic administrative tasks and functions. Basic data quality, compliance and control related functions.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Basic knowledge of regulatory requirements for licensing/appointing helpful but not required. Basic computer skills including basic knowledge of Microsoft Office Suite. Ability to communicate clearly and effectively both verbally and in writing. Excellent customer service skills. Ability to balance timeliness, accuracy and productivity. Ability to learn to effectively manage large volumes of service requests. Teamwork and Collaboration. Change Management/Resilience. Organizational Skills. Technical Skills. Accountability.
Administrative/Clerical, Customer Service
Under moderate supervision, responsible for processing low-moderately complex activities throughout the agency lifecycle including on-boarding new agents and producers, serving and maintaining agency records, and appointing/terminating agents and producers. This function ensures Travelers compliance with state rules and regulatory guidelines. This job does not lead others.
Operates standard office equipment (Frequently) Sitting (can stand at will) (Frequently) Use of Keyboards, Sporadic 10-Key (Frequently)
High School diploma required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Hartford - Connecticut - United States