Capital City Bank Lead Teller in Inverness, Florida
Lead Teller I - More than your bank. Your banker
Monday - Thursday 8:15 a.m. - 5:15 p.m.
Friday 8:15a.m - 6:15 p.m.
Job Duties / Details of Lead Teller:
This is an entry level management position that manages teller associates in conformance with established Bank policies and procedures.
Is responsible for the efficient operation of the teller area.
Ensures clients are served promptly and the teller line balances at the end of each day.
Provides leadership in delivery of consistent, predictable and exceptional client service and refers additional services and products to clients.
Motivates and leads team to achieve goals and objectives.
Assists Market Leader with reports, meetings, training and other duties as assigned.
Partners with Regional Service Administrator (RSA) and Regional Sales Leader (RSL) to achieve service and sales goals of office.
Works own teller drawer.
Lead Teller I will manage a headcount of up to 3 associates.
- Provides additional support to manager and department colleagues.
Principal Duties and Responsibilities
Performs all managerial responsibilities of teller line. Works closely with HR on all associate relations issues.
Manages within staffing module for office. Coordinates scheduling and hiring with RSA and/or Market Leader.
Responsible for new teller training in the office, as well as continuation of ongoing training of Bank transaction policies and procedures. Complies with Lead Teller Check List and Teller Certification Check List.
Maintains teller performance standards, ensuring adherence to standards, including investigating and reporting and tracking overage or shortages in accordance to internal policies and procedures.
Approves checks for payment in excess of teller limits, within specified authority.
Responsible for effective and efficient use of Office Capture.
Manages and promotes Above and Beyond points-for-performance program.
Resolves client problems presented for review by tellers.
Recognizes referral opportunities and acts on them accordingly. Coaches tellers on same, using performance development coaching form.
Prepares and conducts annual reviews for tellers; makes salary recommendations.
Ensures compliance with cash targets established for office.
Performs weekly/bi-weekly cash duties in compliance with procedures.
Ensures adequacy of currency in ordering and balancing for office.
Prepares assigned reports. (See Addendum)
Performs all principle duties and responsibilities of a teller as needed.
Attends lead teller meetings as required.
All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the bank or department change or for other reasons deemed appropriate.
Capital City Bank associates are our greatest asset. We offer the following benefits:
Medical, Dental and Vision
401(k) with Matching
Flexible Spending Accounts
Defined Benefit Plan (pension)
Management Training Program
Discounts on Products and Services
*Closing Date: July 21, 2017 *
Knowledge, Skills and Abilities (KSA) Required:
The following KSAs are usually acquired through post high school education with specialized business training course(s) and 2 years supervisory or 1 year management experience.
Effective management or supervisory practices.
Ability to communicate effectively and interact positively with clients, associates and business partners.
Ability to follow detailed instructions and a wide range of procedures, requiring some independent judgment.
Demonstrable sales experience.
Requires concentration to avoid mistakes in counting cash.
Ability to perform basic mathematical computations using various business machines and/or computers.
Must be able to stand for long periods of time.
Ability to print legibly and accurately on forms and records.
Must have attained the age of 18 for coverage under insurance bond.
High school diploma or equivalent.
Relevant experience may substitute for the education requirement.
Some college preferred.
EOE/Protected Veterans/Disabled/Drug Free
PUBLISHED JOB TITLE: Lead Teller
Requisition Number: 2016
Job Title: Lead Teller - Inverness
Area of Interest: Banking