Bank of America Permanent Generalist Phone Representative in Pennington, New Jersey

Job Description:

Permanent Generalist phone representatives experience an entry-level position which allows individuals to develop themselves as financial professionals. They work in a team environment assisting Merrill Lynch clients, both internal (Financial Advisors) and external (participants in corporate sponsored retirement plans) with financial transactions and inquiries. Permanent Generalist phone representatives may be responsible for Click to Chat Online service. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry.

Job responsibilities:

  • Offering world-class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail

  • Assisting clients with inquiries about their accounts and retirement goals

  • Demonstrating a cooperative and professional work attitude and displaying the ability to work effectively in a team environment

  • Client facing for over four million plan participants in RPS

Required skills:

  • Bachelor’s degree or equivalent customer service and/or financial services experience

  • High service aptitude

  • Service to Sales acumen

  • Strong communication skills (verbal and written)

  • Innovative thinking

  • Detail-oriented

  • Strong problem solving and decision making skills

  • Flexible

  • Team-oriented

  • Client focused

  • Positive attitude

Posting Date : 07/14/2017

Location : US-NJ-Pennington

Travel : No

Full / Part-time : Full time

Hours Per Week : 37.5

Shift : 1st shift

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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