Virginia State Government Benefit Programs Specialist I/II (Pulaski) in Pulaski, Virginia

Position Information
Job Description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II. Conducts interviews of persons to determine eligibility for assistance and re- determines their continuing eligibility; explains nature of temporary assistance benefit programs and determines reasons and need for assistance; processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; computes assistance plans; determines the need for and amount of allowances for special circumstance items; evaluates such social factors as education, work experience, and levels of social functioning; and evaluates employability of clients and explores potential sources of income.

Minimum Qualifications

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer.

Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Preferred Qualifications

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Special Instructions to Applicants

Pulaski County is located in Southwest Virginia approximately 60 miles south of Roanoke, Virginia.

Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications should include a complete work history, including periods of unemployment if applicable. Consideration for an interview is based solely on the information within the application.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted.

Please refer to your RMS account for the status of your application and this position.

Selected interview applicants will be contacted by email address on application.

Contact Information

Lee Ann Martin


540-980-7995, ext 142



53 Commerce Street Pulaski, VA 24301

Working Title: Benefit Programs Specialist I/II (Pulaski)

Role Title: Local-Classified

Job Open Date: 07/14/2017

Job Close Date: 07/28/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: $27,366 may be higher, depending upon qualifications

Agency: Dept of Social Services - Local (76501)

Agency Website:

Location: Pulaski - 155

Position Number: 00028

Job Posting Number: 1026686

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: No

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: UG